[MY] Senior / Executive, Customer Service (Provider Management)

Operations · Petaling Jaya, Selangor
Department Operations
Employment Type Full-Time
Minimum Experience Executive

About the team
Doctor Anywhere's Provider Management team is a crucial component. We focus on expanding our presence and partnerships with pharmacies, hospitals, and medical centers. This helps to ensure our healthcare services are accessible to a greater coverage for our users across primary and specialist care.

About the role

We are seeking an Senior / Executive, Customer Service (Provider Management) who will provide accurate and prompt assistance to the panel network of providers with accurate information and able to communicate effectively in between internal stakeholders and external parties (Eg. Panel Providers, Insurance Partners, etc.) . 

The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.

This role is based in Malaysia and reports directly to the Assistant Manager, Customer Service and supports the Singapore Operation Team.

A summary of the key responsibilities are as follows

  • Act as the primary contact for panel providers under the network while always maintaining highly professional and courteous communications. 
  • Handle escalations from Clinics and Corporate Clients received via telephone and email while ensuring a high standard of quality.
  • Review of medical enquiries from panel clinics and provide advice/solutions.
  • Support in market data collection of various procedural fees if required
  • Any other ad-hoc duties assigned when appropriate.

About you

  • At least 2 years of experience working in a contact center is required.  
  • Prior experience in a healthcare environment will be advantageous
  • Excellent communicator and people-oriented person who enjoys teamwork and working in a collaborative environment
  • Detailed oriented person and able to work in a fast paced environment
  • You have unquestioned integrity and high standards in the work you do
  • Genuine curiosity and strong desire to continuously learn and grow
  • Experience of working within a tech startup and hyper growth environment would be a bonus
  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude, pragmatic, and able  to work independently when required
  • Comfortable with ambiguity - we're a fast-growing business and there's always unchartered territories, which is part of the fun. You should be comfortable with it and understand that not everything is 100% defined all the time.

About Doctor Anywhere

Doctor Anywhere (DA) is on a mission to be the largest tech-enabled, omnichannel healthcare provider in Southeast Asia. First launched in Singapore in 2017, DA aims to bridge gaps in the healthcare ecosystem through developing innovative solutions and technologies. In 2021, DA raised SGD$88 million in Series C fundraising (August 2021) and acquired Doctor Raksa, the biggest telemedicine platform in Thailand which further strengthened our foundation for telehealth and healthcare offerings. Today, DA is present in Malaysia, Thailand, Philippines, Vietnam, Indonesia and India, serving more than 2.5 million (and growing) users across the region.

At DA, we believe in the value of innovation and collaboration. Grounded in our motto of “Keep Going, Keep Growing”, our team strives towards excellence every day, and values diversity in perspectives brought by every member. Together, we bring quality healthcare to your doorstep!

Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.


Thank You

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  • Location
    Petaling Jaya, Selangor
  • Department
  • Employment Type
  • Minimum Experience