About the team
Doctor Anywhere's Provider Management team is a crucial component. We focus on expanding our presence and partnerships with pharmacies, hospitals, and medical centers. This helps to ensure our healthcare services are accessible to a greater coverage for our users across primary and specialist care.
About the role
We are seeking an Senior / Executive, Customer Service (Provider Management) who will provide accurate and prompt assistance to the panel network of providers with accurate information and able to communicate effectively in between internal stakeholders and external parties (Eg. Panel Providers, Insurance Partners, etc.) .
The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.
This role is based in Malaysia and reports directly to the Assistant Manager, Customer Service and supports the Singapore Operation Team.
A summary of the key responsibilities are as follows
About Doctor Anywhere
Doctor Anywhere (DA) is on a mission to be the largest tech-enabled, omnichannel healthcare provider in Southeast Asia. First launched in Singapore in 2017, DA aims to bridge gaps in the healthcare ecosystem through developing innovative solutions and technologies. In 2021, DA raised SGD$88 million in Series C fundraising (August 2021) and acquired Doctor Raksa, the biggest telemedicine platform in Thailand which further strengthened our foundation for telehealth and healthcare offerings. Today, DA is present in Malaysia, Thailand, Philippines, Vietnam, Indonesia and India, serving more than 2.5 million (and growing) users across the region.
At DA, we believe in the value of innovation and collaboration. Grounded in our motto of “Keep Going, Keep Growing”, our team strives towards excellence every day, and values diversity in perspectives brought by every member. Together, we bring quality healthcare to your doorstep!
Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.
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