[MY] Senior/Executive, Operations

Operations · Malaysia, Petaling Jaya
Department Operations
Employment Type Full-Time
Minimum Experience Executive

About Doctor Anywhere

Doctor Anywhere (DA) is on a mission to be the largest tech-enabled, omnichannel healthcare provider in Southeast Asia. First launched in Singapore in 2017, DA aims to bridge gaps in the healthcare ecosystem through developing innovative solutions and technologies. In 2021, DA raised SGD$88 million in Series C fundraising (August 2021) and acquired Doctor Raksa, the biggest telemedicine platform in Thailand which further strengthened our foundation for telehealth and healthcare offerings. Today, DA is present in Malaysia, Thailand, Philippines, Vietnam, Indonesia and India, serving more than 2.5 million (and growing) users across the region.

At DA, we believe in the value of innovation and collaboration. Grounded in our motto of “Keep Going, Keep Growing”, our team strives towards excellence every day, and values diversity in perspectives brought by every member. Together, we bring quality healthcare to your doorstep!


The role we are hiring for

We are seeking an Executive, Operations who will be in charge of the end to end customer journey. You should demonstrate good communication skills to liaise with cross functional teams and manage both internal and external stakeholders. You have 1-2 years of experience in an operations role, and most importantly, you have the willingness to learn.


The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.


Prior experiences in customer service and/or logistic operations will be helpful. You are passionate about continuous improvement of customer experience and optimizing existing workflows. You welcome new challenges and have an open mind to break through the status quo for better results. 


You will report directly to the Manager, Operations.


A summary of the key responsibilities and requirements are as follows:


Responsibilities

  • Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner.
  • Resolve customers’ technical issues and provide feedback and analysis.
  • Responsible for monitoring customers’ payment status.
  • Work with courier riders/external delivery partners to ensure a smooth fulfilment process with excellent customer satisfaction.
  • Identify process gaps within the department and drive improvement.
  • Prepare utilization reports and data analysis on a monthly basis
  • Any other adhoc duties assigned when appropriate.


Requirements

  • Diploma/Degree in relevant disciplines with minimally 1-2 years of operations experience
  • Willing to work on shift rotation (morning & afternoon shift), including weekends (i.e. Saturday or Sunday) and public holidays?
  • Strong attention to details and meticulous with numbers / data. 
  • Excellent communication skills (written and verbal)
  • You have unquestioned integrity and high standards in the work you do
  • Genuine curiosity and strong desire to continuously learn and grow
  • Experience of working within a tech startup and hyper growth environment would be a bonus
  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude, pragmatic, and able  to work independently when required
  • Comfortable with ambiguity - we're a fast-growing business and there's always unchartered territories, which is part of the fun. You should be comfortable with it and understand that not everything is 100% defined all the time.

Thank You

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  • Location
    Malaysia, Petaling Jaya
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Executive